Website
Tea Shop’s website and all of its content, including, but not limited to, its HTML code, scripts, text, artwork, photographs, images, video, and audio are the intellectual property of Tea Shop Pty Ltd.
All content is provided by Tea Shop as a service to its current and prospective customers and may be used for personal information and product ordering purposes and non-commercial use only. You may not copy, reproduce, publish, transmit, distribute, perform, display, post, modify, create derivative works from, sell, license or otherwise exploit this site or any of its content without our prior written permission.
You may not use this website, or any of its content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own website. Any unauthorized copying, alteration, distribution, transmission, performance, display, or other use of these materials is prohibited.
Trademarks
Reproduction or misuse of any trademarks and logos on Tea Shop’s website is strictly prohibited and remain the intellectual property of Tea Shop and its affiliated suppliers. Tea Shop and its affiliated suppliers retain all rights regarding their trademarks, trade names, brand names and trade dress. These marks, names or trade dress, and all associated logos or images, are registered and/or common law trademarks and are protected by local and international laws and treaties. No license to the use of such marks, names or trade dress is granted to you under these terms and conditions or by your use of Tea Shop’s website.
Your misuse of the trademarks displayed on Tea Shop’s website is strictly prohibited. Your rights As a customer of Tea Shop you have the right to expect that:
- any products you order through Tea Shop will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this site;
- certain remedies will be followed if a product is agreed to be defective;
- you have the choice to a full refund or a store credit if a defective product is unable to be replaced.
Your activity
As a subscriber at Tea Shop you agree that you will be personally responsible for your use of your account and for all of your communication and activity on and pursuant to this website. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated our terms and conditions, we may deny you access to this website on a temporary or permanent basis. Registration To use some of the services or features made available to you on teashop.net.au you will need to register. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your registration information change, please notify us immediately.
Pricing Policy
Prices are displayed on Tea Shop’s website in Australian Dollars. Tea Shop is currently based in Australia. Tea Shop process all payments through PayPal. Eligibility to purchase We accept PayPal, Visa and MasterCard payments. Purchasing products on Tea Shop is only available to individuals who meet our terms of eligibility.
All purchasers must be over 18 years of age. All purchasers must have been issued with either a valid credit card by a bank or have a valid PayPal account. The individual’s application to open an account must be acceptable to Tea Shop and the individual agrees to authorise PayPal, (on behalf of Tea Shop) to process the charge or charges on their credit card or PayPal account in the amount of the total purchase price for the merchandise which they purchase.
By making an offer to purchase merchandise, you expressly authorise PayPal, (on behalf of Tea Shop) to perform credit checks to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions. Furthermore, you agree that PayPal, on behalf of Tea Shop, may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Please refer to our Privacy Policy below for further information about how we use your data.
Order approval
After you place your order, you will be sent an email confirming that it has been received and your credit card or PayPal account has been charged. Your card is debited at the time you submitted your order at PayPal or on our website. If your order has not been approved you will be notified immediately via our website or by PayPal.
In the rare instance that your order is approved but any of the items you have ordered are not available, we will contact you immediately by phone or email to arrange for a full refund or product exchange if preferred. Unless you cancel your order, acceptance of your order and completion of the contract between you and Tea Shop will be completed when we email you to confirm the goods have been dispatched.
Tea Shop’s website and communication is always conducted in English and therefore the final sale contract will also be in English. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria.
Payment
We accept PayPal, Visa and Mastercard payments. We also accept orders via email. Simply contact us to let us know what you’d like to purchase and your method of payment. We will contact you to discuss your order. To help ensure that your shopping experience is safe, simple and secure, Tea Shop uses GeoTrust Secure Socket Layering (SSL), the industry standard encryption technology that ensures safe Internet transmission of your personal and credit card information.
Cancellation by us At Tea Shop we will do our best to ensure your order is fulfilled. However, we reserve the right to cancel the order if one or other of the following circumstances apply:
- we do not have sufficient stock to deliver the goods you have ordered.
- we do not deliver to your area or country In the event of cancellation, we will contact you by e-mail, or phone (excluding weekends and public holidays)
If we cannot fulfil the order we will re-credit your account immediately. Tea Shop will re-credit your account for the value of the goods and shipping only. Tea Shop does not reimburse any bank charges you may have incurred in the transaction. Please note card refunds may take up to 10 business days for your bank to complete depending on their processing time. This can vary greatly between card issuers and unfortunately we are unable to influence this.
Cancellation by you Tea Shop aims to ship any orders received before 2pm the following day, (excluding weekends and public holidays). If you contact us and the order has already shipped we cannot cancel the order. However if the order has not been roasted, blended & packaged and/or shipped Tea Shop will happily cancel the order and credit your account. To cancel your order before it is shipped we encourage you to contact us immediately via mycupoftea@teashop.net.au
Delivery
We aim to dispatch orders made before 2pm the following day however we cannot dispatch all orders immediately. Reasons Tea Shop cannot dispatch an order the same day are as follows:
- All our unique blends are made to order and not mass produced. Order was placed on a weekend or public holiday (and will be dispatched within the next 2 business days)
- Order could not be fulfilled i.e. item is yet to be made
- Courier delays or unavailability
- We are unable to source our chosen organic ingredients In the event an order cannot be fulfilled Tea Shop will contact you to arrange an alternative product or refund.
Tea Shop cannot be held responsible for circumstances out of our control. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Tea Shop is not responsible for any delays caused by destination customs clearance processes. See our Delivery Information section for more information of delivery timeframes.
Privacy Policy
We at Tea Shop have the utmost respect for your privacy. We will not violate this philosophy. Any information that we gather from our visitors will be compiled anonymously and used solely for our statistical purposes to help us improve the shopping experience for our customers. Third party vendors, including Google, use cookies to serve badges and ads based on user’s prior visits to our website. Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page.
If you have any privacy concerns, please contact us at (+61) 0431004201 or mycupoftea@teashop.net.au; we take all privacy concerns very seriously and will respond promptly. We hate spam too, so rest assured we will never give your email to anyone! We only retain customer contact information in the interest of further communication. We will never pass on your email address on to a third party for marketing purposes or store your credit card details in our database or on our servers.
We will never pass on credit card details to anyone, with the exception of credit card clearing agencies, fraud prevention and detection agencies if need be. When you create a shopping account while ordering online you are given the option to receive information from us via e-mail about products, promotions or special offers. If you don’t want to be contacted, make sure you tick the appropriate box as you go through the registration process. You can unsubscribe from our contact list at any time by replying to a promotional e-mail with the word “unsubscribe” in the subject line.
Personal information collected
Collection of your personal information can occur through the following interactions:
- when you access and use our website
- during conversations with our team members
- when you complete purchase orders, registrations, requests or applications for our products or services (by phone, in person or electronically)
- when you communicate with us directly (by email, telephone, direct mail or any other means)
- when you interact with us during promotions, competitions, special events, or
- if you are a candidate for employment, when you complete forms in relation to the recruitment and selection process, for the purpose of assessment.
We may also collect personal information about you from the following third parties:
- retail brands and suppliers who provide goods and services within our stores. This may include other suppliers who provide products and services to you on our behalf; and
- if you are a candidate for employment, we may collect information about you from your nominated referees, where you have authorised us to do so.
Cookies
As you browse Tea Shop’s website/s, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, then enables us to present you with retargeting advertising on other sites based on your previous interaction with Tea Shop website/s. The techniques our partners employ do not collect personal information such as your name, email address, postal address, or telephone number. You can visit this page to opt out of targeted advertising.
Collection of Personal Information
We collect your personal information so that we can carry out the following actions (“Purpose”):
- to provide you with products and services that you have requested from us
- to communicate with you, including about products and services, competition results, special offers, and events which might interest you
- to answer your questions and provide you with information or advice
- to create orders, transaction records, agreements for the sale of products or services, accounts, tax invoices or receipts
- provide your personal information to third parties that assist us in providing products and services you have requested, such as delivery service providers and fulfilment managers
- carry out administration, marketing, planning, fraud and loss prevention activities, procurement, product and service development, quality control and research to improve the way Tea Shop and its related bodies corporate and service providers provide products and services to you
- to consider and respond to complaints made by you
- to comply with laws or regulations or to comply with any directions given by regulators or authorities; or
- if you are a candidate for employment, to assess your suitability for a position at Tea Shop.
Updating Your Personal Information
You can update your personal information anytime by accessing your account on the Tea Shop website. Security of Your Personal Information We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information.
Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. It is important for you to protect against unauthorised access to your password and to your computer.
We protect your personal information by:
- restricting access to personal information
- maintaining technology products to prevent unauthorised computer access
- securely destroying your personal information when it’s no longer needed for our record retention purposes.
Disclosure of Personal Information
Your personal information may be disclosed in connection with any Purpose to any of the following:
- our employees, contractors or service providers, to the extent reasonably necessary to fulfil our obligations to you. This may include internet service providers, IT systems administrators, mailing houses, couriers, payment processors, and data entry service providers
- retail brands and suppliers who provide goods and services within our stores. This may include other suppliers who provide products and services to you on our behalf
- our business advisors, including lawyers, accountants or other professional service providers, to the extent reasonably required
- suppliers and other third parties with whom we have commercial relationships, for business, marketing and related purposes
- if you are a candidate for an employment position involving a third party with whom we have an agreement, to that third party to assess your application, and
- if required by law, to any person authorised by such law. This may include the police service, ambulance service, or government departments or regulators within Australia in connection with law enforcement activities.
Your personal information will not be shared, sold, rented or disclosed other than as described in this privacy policy.
About Breaches of Privacy
If you believe that your privacy has been breached by Tea Shop please contact us at mycupoftea@teashop.net.au and we will resolve the issue. Collection of Your Computer /Device Data When you visit Tea Shop, our company servers will automatically record information that your browser sends whenever you visit a website.
This data may include:
- your computer’s IP address
- browser type
- webpage you were visiting before you came to our site
- the pages within Tea Shop you visit
- the time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.
This information is collected for analysis and evaluation in order to help us improve our site and the services and products we provide. This data will not be used in association with any other personal information. Changes to the Privacy Policy Tea Shop reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site.
Changes to the Privacy Policy
Tea Shop reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site.
Complaints about breaches of privacy
If you are not satisfied with the way in which we handle your enquiry or complaint, please don’t hesitate to contact us at mycupoftea@teashop.net.au
Delivery Information
Free Delivery offer Order over $100.00 of product to take advantage of our great FREE delivery offer. (within Australia only) From time to time we also may offer special free delivery promotions. Sign up to receive our newsletter in the footer of all pages on our website so you don’t miss out. We currently send our packages via Australia Post and Courier. Delivery time frames We endeavour to dispatch all orders within two business days.
Delivery time will vary depending on the destination address. International Orders We can ship overseas via Aramex or Australia Post Please contact us for a quote. mycupoftea@teashop.net.au There may be additional charges that you have to pay, such as import duties, customs charges and local sales taxes. Shipping to multiple addresses If your order contains gifts or items that require shipping to multiple locations, please place separate orders for each address.
Returns & Exchanges
Your satisfaction is important to us. We endeavour to ensure all our products reach you in perfect condition. However, if your order arrives damaged or you are not completely satisfied please contact us directly on +61 431 004 201 or email mycupoftea@teashop.net.au
Payment and Security Payment
We currently accept Visa and Mastercard payments as well as direct debit via internet bank transfer. We also accept orders over the phone with credit card payment. Online Security We use GeoTrust Secure Socket Layering (SSL), the industry standard encryption technology that ensures safe internet transmission of your personal information. SSL encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser.
You can click on this to find out information about the SSL digital certificate registration. You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with ‘https:’ instead of the normal ‘http:’. This means that you are in secure mode. If however you still feel uneasy about ordering online please feel free to contact us and we can arrange an order over the phone.
We practice safe e–commerce and do not store credit card details. For your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company to ensure your credit card is not being used fraudulently. Personal Information We do not share any of our customer information with anyone. To read more on our Privacy Policy please follow the relevant link in the footer of all pages on our website.